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Delivery & Cancellations

Delivery Zones - Where We Deliver In Australia

We deliver to thousands of locations across Australia. Below you'll find a comprehensive list of our delivery zones and postcodes. Major areas include:- Sydney CBD and Inner City (2000-2020)- Eastern Suburbs (2021-2036)- Inner West (2037-2050)- North

Order tracking

The night before delivery, you will receive an SMS to the phone number on file containing a tracking link. This link provides a delivery window and a map showing the location of your residence. After your order is delivered, you'll receive a follow-u

Changing delivery dates

When checking out, the next available delivery date shows up first. We cannot deliver prior to the date listed.Once an order is placed, we cannot bring delivery dates forward, only push them back, so be sure you are selecting a date and time that wor

Is there a delivery fee?

Yes, our delivery fee is a flat fee of $19 per order. Delivery is free for orders with a value $200 or above.

12am to 7am Delivery

Our 12am to 7am delivery time slot is a silent delivery. Even if requested, our drivers will not ring the doorbell, knock on doors, or alert you in any way when your order is delivered other than the delivered SMS. Overnight deliveries are not recomm

Deliveries to apartments

Unfortunately, due to time constraints and parking limitations, our drivers cannot deliver to your door. If the driver can access the lobby, your order will be left there securely. If the lobby is not accessible, they'll place your order by the build

Delivery instructions

Please provide all delivery instructions at check out. These should include but are not limited to the following:-Gate codes.-How to buzz your apartment.-A safe place to leave your order.-Any distinguishable attributes of your house.These instruction

How does delivery work?

All deliveries are carried out by our 3rd party delivery partner.The night before delivery a SMS message will be sent to the phone number on file with a tracking link and a smaller time window. Once delivery is completed, the same number will send a

Do you offer next day delivery?

Unfortunately, we do not offer next day delivery. Our lead times are as follows:NSW & ACT: minimum 2 business daysVIC & QLD: minimum 3 business days*please note these are based on metro areas, and do not include unavailable delivery days.

Can I cancel my order after placing it?

Unfortunately, orders cannot be canceled once they have been placed. However, if we're able to redirect your order or reschedule it for a later date, please let us know the new address or preferred date, and we'll do our best to accommodate your requ