Delivery Partner GuidelinesUpdated 4 months ago
Delivery Partner Guidelines
1. Customer Instructions
- Customers must provide clear and concise delivery instructions, including a safe drop zone that does not require contact.
2. Safe Drop Zones Must Be:
- Well-lit and easily accessible.
- Free from obstructions.
- Free of loose animals (drivers will not enter if dogs are present).
3. Rural Deliveries
- Drivers use discretion for unpaved, steep, long, or dimly lit driveways.
- If the house is not visible from the road, the parcel will be left at the safest roadside spot.
4. Customer Contact
- Customer contact is not guaranteed, especially for night-time deliveries.
- Customers should rely on automated SMS notifications instead of expecting a call from the driver.
5. Business Deliveries
- Should be scheduled during daytime for better access.
- Ensure the business name is in a separate field from the address.
6. Default Drop Spots
- Front door is the default delivery spot.
- Alternative locations can be accommodated but remain at the driver’s discretion.
7. Overnight Deliveries
- Homes/Townhouses: Delivered to the front/unit door (not back doors).
- Apartments: If accessible, delivered to the unit door; if secure, left under the intercom.
8. Daytime Deliveries
- Drivers will attempt to buzz once.
- Apartments: If accessible, delivered to unit door; otherwise, left under the intercom.
9. Driver Limitations
- Drivers will not enter properties, open garage doors, or place items inside.
- Drivers will not open boxes or remove items.
- Items will not be dropped over fences, especially high or solid fences.
- Delivery windows
- Delivery times are not guaranteed; tracking details will be provided 24 hours before delivery.
- Deliveries can occur at any time within the selected delivery window, and specific times cannot be requested. It is the customer’s responsibility to ensure they can receive their delivery.
- Tracking times may change within the selected delivery window