Our packaging reflects our commitment to sustainability in every way. The cardboard boxes are made from recycled materials and can be fully recycled. The metal trays are also recyclable, and the chlorine-free food-sealing bags can go straight into cu
If you need to request a refund or any reason, please reach out to our Customer Support with your name, order number, a detailed description of the issue with your order, the batch number listed on your product and photographic evidence (when applica
We do not offer refunds based on personal taste preferences alone. Under Australian Consumer Law, refunds or replacements are provided for products that are faulty, unsafe, or not as described. While we strive to create dishes you'll love, if you fin
If any of your items are delivered damaged, please reach out to our Customer Support Team with your name, email, order number, and a list of the damaged items with photos through any of these avenues:Email: [email protected] FormChat Bo
If your order has incorrect items, please reach out to our Customer Support Team with your name, email, order number, and a list of the items you received incorrectly with photos through any of these avenues:Email: [email protected] For
If your order is missing any items, please reach out to our Customer Support Team with your name, email, order number, and a list of the missing items through any of these avenues:Email: [email protected] FormChat Bot (located in the bo
Fortunately not. All our meals are delivered frozen in an insulated box with frozen gel packs,If you are not going to be home, please add delivery instructions as to where the driver should leave the box. Please be as specific as you can for our driv
Make sure to never put thawed from frozen dishes back into the freezer. Additionally, meals can only ever be heated once after being frozen.
All cooking instructions are available through the QR code listed on the packaging, or open the individual product page, select 'instructions,' and a dropdown will appear with all the details needed.To defrost, simply place the meal(s) in the fridge
Frozen food should be placed straight into the freezer and can be stored for up to 6 months.Products should be placed in the refrigerator to defrost before use for 12 to 24 hours. Items placed in the refrigerator must be used within 3 days.