Our packaging reflects our commitment to sustainability in every way. The cardboard boxes are made from recycled materials and can be fully recycled. The metal trays are also recyclable, and the chlorine-free food-sealing bags can go straight into cu
If you need to request a refund, please contact our Customer Support team with the following information:. · Your name. · Order number. · A detailed description of the issue with your order. · Photographic evidence. We also recommend reviewing our FA
We do not provide refunds based solely on personal taste preferences. Under Australian Consumer Law, refunds or replacements are offered for products that are faulty, unsafe, or not as described. While we strive to create meals you'll enjoy, if you f
If any of your items arrive damaged, please contact our Customer Support Team within 48 hours of receiving your order with the following details:. · Your name. · Email address. · Order number. · A list of the damaged items. · Photographic proof of th
If your order contains incorrect items, please contact our Customer Support Team within 48 hours of receiving your order. Be sure to include:. · Your name. · Email address. · Order number. · A list of the incorrect items received. · Photographic proo
If your order is missing any items, please contact our Customer Support Team within 48 hours of receiving your order with the following details:. · Your name. · Email address. · Order number. · A list of the missing items. Ways to Contact Us:. · Cont
Fortunately not. All our meals are delivered frozen in an insulated box with frozen gel packs,. If you are not going to be home, please add delivery instructions as to where the driver should leave the box. Please be as specific as you can for our dr
Make sure to never put thawed from frozen dishes back into the freezer. Additionally, meals can only ever be heated once after being frozen.
All cooking instructions are available through the QR code listed on the packaging, or open the individual product page, select 'instructions,' and a dropdown will appear with all the details needed. To defrost, simply place the meal(s) in the fridge
Frozen food should be placed straight into the freezer and can be stored for up to 6 months. Products should be placed in the refrigerator to defrost before use for 12 to 24 hours. Items placed in the refrigerator must be used within 3 days.